We want people to run the extra mile for us.
We want exceptional service.
We want to be loved and admired.
But do we deserve it?
When we don’t receive good service, how fast do we criticise and complain?
Perhaps, we “only” whinge and complain to our friends.
Score keeping, judging, complaining and criticizing rarely makes people do the extraordinary for us – Be they our customers, suppliers, employees, friends, family or acquaintances – even with the smallest of things, with the smallest of complaints.
At the turn of the century a man, who received extra-ordinary things – Charles M. Schwab, head of then one of largest steel companies in the world said.
I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement.”
If the best way to receive the extra-ordinary is to motivate the person to please us via giving encouragement and appreciation, let’s change our current complaining psychological rules and behaviour.
Next time we pull someone down or criticise, are we excluding ourselves from the list of candidates for reception of the extra-ordinary?
I want to stop my criticism – even in the little things, and start deserving the extra-ordinary via consistent and constant application of appreciation and encouragement.